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Skills for the Administrative Assistant (RIMS)


Course Overview
Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we don’t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest influence on job satisfaction is our relationship with others.

We all want some measure of success in life. However, our work should not be a burden to us, and our offices shouldn’t be battlefields. We are human beings working with other human beings, so this workshop is about working to the best of your abilities, and encouraging the best in those who work with you or for you.

Learning Objectives

This workshop will help you:
1. Understand the importance of professional presence on the job.
2. Learn how to self-manage to become more effective and efficient.
3. Improve your communications skills, including listening, questioning, and being more assertive.
4. Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people.